FAQ

PAYMENT

What payment methods are available? We offer two primary payment options: ● PayPal Geuholly mainly uses PayPal to handle secure payments. Through PayPal, we accept MasterCard, VISA, American Express and Discover. ● Secure Credit Card Payment We also support credit card payments with Visa, Mastercard, American Express and Discover.

In what currency will I be charged? All transactions are processed in US Dollars. If your credit or debit card uses a different currency, your bank will apply its relevant exchange rate based on the website you are browsing. Do you provide installment plans for 3 or 4 payments? We support 3-installment payments.

SHIPPING

What regions do you ship to? We deliver orders globally, covering Asia, North & Central America, Europe and Oceania. PayPal and credit card payments are available for these shipments. How long will it take to ship my order? After checkout, order processing normally takes 3–7 days. Actual transit time depends on the shipping method you select. How can I track my package? Once your order is placed, we will send a confirmation email for you to track your shipment status. What happens if I am not at home for delivery? If no one is available to receive the package, redelivery will be attempted the next day, or the courier will contact you to arrange a new delivery date, subject to your country and selected shipping method. You may also need to collect your parcel at your local post office if home delivery cannot be completed.

RETURNS

Do you accept returns? Returns are permitted subject to these requirements:

  • The product must have been purchased directly from our online store
  • The item must remain unused
  • Return or exchange requests must be submitted within 14 days after delivery

To start a return, please get in touch with our customer service team.

Can I exchange items? Exchanges are available under the same conditions that apply to returns. When submitting your return request to our support team, please state clearly that you wish to exchange your item for another product.

Are returns free of charge? To initiate a return, contact customer service to receive your return address. Once you obtain the address, securely pack the item in its original packaging and include your proof of purchase. Return shipping is complimentary under certain circumstances. If your return is not caused by an error from geuholly.com, return shipping fees will be subtracted from your refund amount.

How long does return processing take? We confirm receipt of returned goods within 14 days after the package arrives at our warehouse. Once your return request is approved, your refund, exchange or store credit will be issued within 14 days of acceptance.

If you have additional questions or concerns, please email us at [email protected] or [email protected].