Return & Refund Policy

RETURNS

To qualify for a refund, you must return the product within 30 calendar days from the date of purchase. The item must be returned in its original received condition and free from any damage.

RETURN PROCESS

To initiate a return, reach out to our customer service team to get your return address. Once you receive the address, securely pack the product in its original packaging and include your proof of purchase. Return shipping is complimentary under certain circumstances. If your return request is not caused by an error on geuholly.com’s side, the return shipping cost will be subtracted from your refund amount.

We process and ship orders within 1–3 days. If you wish to cancel your order, you must submit the cancellation request before shipment. Once your order has been dispatched, cancellation will no longer be available. While our website does not enforce a fixed cancellation deadline, only orders cancelled prior to shipping can be cancelled successfully.

REFUNDS

Once we receive and inspect your returned item, we will proceed with your refund or exchange request. Please allow a minimum of 30 days after we receive your item for your return or exchange to be fully processed. Refunds may take 1–2 billing cycles to reflect on your credit card statement, depending on your card issuer. We will send you an email notification once your return has been processed.

NOTE

If the return is requested due to personal reasons, you will be responsible for the return shipping fee, and the exact cost will depend on the courier you select. If you receive damaged or incorrect items due to our error, you will not need to cover the return shipping cost.

EXCEPTIONS

The following product categories are non-returnable and non-exchangeable:

  • Perishable goods
  • Intimate apparel
  • Gift cards
  • Custom-made items
  • Digital products

For defective or damaged items, please contact us via the contact information listed below to arrange your refund or exchange.

QUESTIONS

If you have any questions regarding our return policy, please email us at [email protected] or [email protected].